FAQ about K-Beauty Wholesale | UMMA
Want to know more about UMMA?
Find answers to the most commonly asked questions here.
How much does it cost to open an UMMA account?
Nothing! It is absolutely free to sign up.
How do I create a new UMMA account?
Click the REGISTER button, and fill out a registration form.
Make sure to provide a valid website or social media business account link. If you do not have a website, please contact us at cs@umma.io prior to filling out a registration form.
When signing up, you must provide the required basic personal and company information and agree to our Terms & Conditions and Privacy Policy. The essential information you must provide when signing up includes your email address, name, mobile number, company name and company address. Please provide accurate information for all fields.
Once approved, you will be able to sign in and have access to our wholesale ecommerce.
What are some exclusive benefits I can expect when becoming an UMMA member?
When you sign up for UMMA, you will be able to collect different types of UMMA Points, such as welcome points and product purchase points, that can go towards your next order. Additionally, if you agree to receive marketing newsletters during registration, you will be the first to hear about the latest UMMA news regarding purchase benefits, including promotions, special events and more.
What are UMMA Points?
UMMA Points are exclusive points benefits that can be used like cash on our website. During payment, you can choose how much of your collected points you would like to spend on your purchase.
1 UMMA Point equals 1 USD
Can I re-register after closing my UMMA account?
Yes, you can sign up again after closing an account. However, if your previous account has been forcibly closed by the UMMA operation team, your re-enrolment will be determined after a thorough review. As mentioned prior to the closing of your account, all the information that existed in your previous account – such as account information, purchase history, UMMA Points, UMMA Credit, etc. – will not be restored once re-enrolled.
What should I do if I forget the email or password I registered with?
To recover the email address you registered with, go to the SIGN IN page and click on find EMAIL ADDRESS, enter the required account information, then click FIND. You will find your registered email address on the EMAIL VERIFICATION page.
To recover your password, go to the SIGN IN page, click on find PASSWORD. On the RESET PASSWORD page, enter registered email. A link will be sent to that email to reset your password. Once you reset, you will be able to sign in again.
How do I update my account information?
AftAfter login, go to MY page, then MY ACCOUNT. You will be able to edit your basic information, company information and password, and the changes will be made immediately.
How can I use and check my UMMA Credit?
UMMA Credit can be used as cash, but only within UMMA. You can check your credit details, including cUMMA Credit can be used as cash, but only within UMMA. You can check your credit details, including collected or used credit historically, by going to MY page and clicking UMMA CREDIT.
You will have to option to select the amount of UMMA Credit you would like to use during checkout.
How can I use and check my UMMA Points?
UMMA Points are earned through promotional and marketing events can be used same as cash only within UMMA.
You can check your UMMA Points details, including remaining, collected, used, expired history by going to MY page and clicking on UMMA POINTS.
You will have the option to select the amount of UMMA Points you would like to use during checkout.
Do I need an account to view or buy products?
Yes. To search and shop our collection of K-Beauty products, you’ll need to create an UMMA account. Registration is free, and can be done online.
How can I find specific products or brands on UMMA’s wholesale platform?
You will first need membership access to our online wholesale shop. Please register first or sign in.
You can search according to product type and category, or type in a specific brand or product on the search bar. With our filtering and auto-fill functions, you will notice how simple we have made wholesale shopping!
I can’t find the product I’m looking for; is there a way to request it?
If the product you are interested in cannot be found on UMMA, please submit your request by logging If the product you are interested in cannot be found on UMMA, please submit your request at by going to MY ACCOUNT, then MY INQUIRY, and select PRODUCT from the options.
Enter a title, and fill in the inquiry field by providing us with the brand name, product name, and desired quantity OR upload a product list file containing all the information. We will check and contact you as soon as possible.
If you have not yet registered, please contact us at cs@umma.io and let us know the brand name, product name, quantity, country you are looking to sell in, and estimated retail price in USD.
How can I place an order?
In order to place an order, you must register first so we can verify your business.
Please click the register button and fill out a form with a valid website or social media business account link. If you do not have a website yet, please contact us prior to registration.
Once approved, you will be able to access our wholesale ecommerce. You will recieve an email approving your registration. You can then sign in and browse our products & prices, checkout, pay, and track your order from our ecommerce website.
What is MOA?
MOA stands for Minimum Order Amount, and is the minimum amount that must be ordered from suppliers.
What is MOQ?
MOQ stands for Minimum Order Quantity. This is the minimum number of products that must be ordered from suppliers or, in our case, per product.
What is the Minimum Order Amount (MOA) per order, and Minimum Order Quantity (MOQ) per product?
The minimum order amount The MOA is 500USD for initial order and 700USD for reorder. The MOQ per product varies, which you can check on the product detail page.
What are the available payment methods on UMMA?
You can make your payments by Bank Transfer, or Telegraphic Transfer, PayPal, Payoneer, or Debit and Credit Card.
For Bank Transfer, after clicking the PAYMENT button, you must proceed with the actual wire transfer to UMMA’s bank account provided to you on the Payment Method page.
For Payoneer, you must finalize processing your payment with your Payoneer account, which can be accessed through the PAYONEER CHECKOUT button from your UMMA ORDER COMPLETED and ORDER DETAIL page.
How can I check my order details?
You can view your order history according to date of purchase and in details by going to MY ACCOUNT, then ORDER HISTORY.
Up to 3 years of your order history will be saved.
If a product is found to be unavailable for sourcing after I already made a payment, how can I get a refund?
Refunds will be made according to the refund method you select during the payment process.
For Bank Transfer, your options are either UMMA Credit or Bank Transfer. For Paypal, your options are either UMMA Credit or Paypal. For Payoneer, your options are either UMMA Credit or Payoneer.
If you made the payment using only UMMA Credit, you may only receive UMMA Credit as refund.
- Delivered-at-Place (DAP): UPS, DHL, and EMS.
- Ex-Works (EXW): You will need to send a forwarder to pick up your products from UMMA warehouse (No shipping fee required). Our warehouse address is: Unit 1401, Hanwha Bizmetro 2-cha, 43-14, Gasan digital 2-ro, Geumcheon-gu, Seoul, Republic of Korea 08588
- Free Carrier (FCA): We will send your products to a forwarder in Korea, charging for the domestic delivery based on weight and shipping location.
Tell me the location of UMMA’s warehouse.
Our warehouse is located:
Unit 1401, Hanwha Bizmetro 2-cha, 43-14, Gasan digital 2-ro, Geumcheon-gu, Seoul, Republic of Korea 08588
Emergency contact +82 70-5056-2642
E-mail contact cs@umma.io
What shipping methods are available?
We offer three main types of shipping. These are as follows:
Where do you ship to?
We have shipped to over 75 countries so far, and continuously expanding. We offer various shipping methods which you can choose during checkout.
Does UMMA handle customs clearance?
We’re sorry to say that at this moment, UMMA does not handle customs clearance. You must check the customs regulations of imported goods for your country prior to placing an order. For more details, please check our Terms & Conditions.
How much is shipping?
The shipping fee is calculated according to the weight and volume of the product quantity you ordered, as well as the delivery destination.
For detailed information about the shipping fee, please contact us at cs@umma.io.
How long does it take to ship out the products I ordered?
Your order will be shipped out from UMMA’s warehouse within 15 business days of the payment confirmation.
If you order from U-Quick in stock items, your order will be shipped out within 48 business hour of the payment confirmation.
Where can I go to ask questions regarding shipment?
Please contact us at cs@umma.io if you have questions prior to registration. If you are able to sign in, please follow the instructions below:
For order inquiries, visit MY page and select ORDER HISTORY. Then click ORDER DEATAILS then click INQUIRY to ask about a specific order. For general shipping information, please visit MY INQUIRY and select NEW INQUIRY in your account.
How can I contact UMMA?
If your question isn’t answered in the FAQs above, or if you have a specific question, please contact us through the methods available at the bottom of the FAQ page.
Our live chat is also available 24/7 for answering general questions.
You can also contact us through our social media accounts: Instagram, TikTok, Facebook
Lastly, once you have been approved and are able to sign in, you can also get in touch through the website’s MY page. Simply click MY INQUIRY or HELP FAQ We will do our best to respond to you as soon as possible.
When is the best time to contact UMMA?
UMMA operation hours are from 10 am to 7 pm Monday through Friday (UTC +9 in Korean time) and closed on Korean holidays.
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Have Specific Questions?
We Have Answers!
For general inquiries, please email us at cs@umma.io.
or send us a message on whatsapp:
CS Manager (All Inquiries)